What strategy helped improve RHAPS attendance after a policy change?

What strategy helped improve RHAPS attendance after a policy change?

• A. Enforce the policy strictly and reprimand absences
• B. Build interpersonal connections and express gratitude when they show up
• C. Replace RHAPS who miss shifts
• D. Increase punishment for calling out

Answer: (B)

The best approach is to build interpersonal connections and express gratitude when they show up. When leaders take time to connect with staff and genuinely thank them for their reliability, it signals that attendance is valued and recognized. This positive reinforcement strengthens trust and loyalty, making employees feel respected and more willing to meet expectations after a policy change. It shifts the focus from fear of punishment to a supportive culture where consistent attendance is noticed and appreciated. In contrast, punitive or replacement strategies tend to erode morale and trust, which can actually worsen attendance over time.

The best approach is to build interpersonal connections and express gratitude when they show up. When leaders take time to connect with staff and genuinely thank them for their reliability, it signals that attendance is valued and recognized. This positive reinforcement strengthens trust and loyalty, making employees feel respected and more willing to meet expectations after a policy change. It shifts the focus from fear of punishment to a supportive culture where consistent attendance is noticed and appreciated. In contrast, punitive or replacement strategies tend to erode morale and trust, which can actually worsen attendance over time.